Shipping Policy

Madame Alchemie ships internationally from the UK. We do our absolute best to make sure that the shipping prices are affordable… which is to say that we make sure that they’re most in line with what Royal Mail charges for shipping. 

What is your processing time?

Everything in the shop is made to order, which means I’ll be mixing up your concoctions specifically for you. This also means that it could take a little bit longer to get to you. Our processing time is up to one week, which means that it can take up to one week from when I receive your order for me to make it, package it all up, and get it shipped to you. When it is shipped, you will receive an email with an estimated shipping window for arrival.

Covid-19 Update: With supplier issues, there are periods of time when processing might take up to two weeks. Please check in on possible issues with supplies and processing delays via our Instagram page.

What types of materials do you use in your shipping?

Right now, the majority of our shipping materials are plastic free! We use paper bubble wrap, recyclable cardboard boxes for parcels, wood wool for cushioning, and plastic-free tape. We use paper bubble mailers and fully recyclable cushioned envelopes, as well as large letter sized boxes.

For international parcels, your order may contain bubble wrap to ensure items are protected in transit. If there is any plastic in your order, know that it is being reused in being sent to you! No new plastic will be used in any parcel shipped from us. 

Do you ship internationally and how much does it cost?

We will ship anywhere in the world happily. International shipping for items other than perfumes are based on weight and we can only ship up to 2 kg of product at one time. After you hit that limit shopping, we’ll need to divide your order into multiple parcels in order to make sure it ships. 

All shipping on our website is offered at economy rates. On the Royal Mail website, it says that economy overseas shipping could take up to 42 days, but I’ve never seen it take more than a couple of weeks. That said, if you would like your shipping to be closer to one week, then make sure you upgrade to International Standard shipping. If you want to keep an eye on your parcel’s progress, you can pay a bit extra for tracking. 

Do you offer “tracked and signed” shipping?

All of our typical shipping is just tracked but does not require a signature upon delivery. If you would like to have your item shipped so that you need to sign for it, please leave a comment in the notes section and pay for TRACKED shipping… I’ll make sure it’s added on!